Privacy Policy

Data controller

CloudCogni Digital, Level 7, 118 Jalan Tun Razak, Kuala Lumpur 50400, is the controller for personal data collected through cloudcogni.digital. Contact: hello@cloudcogni.digital, phone +60 3 5550 4300.

Data we collect

• Contact details you submit via inquiry forms (name, email, message content, selected engagement type)
• Technical data such as browser type, approximate location derived from IP, and pages visited when analytics cookies are accepted
• Correspondence you send by email or phone

We do not ask for card numbers, passwords to production systems, or full transaction extracts through the public website form.

Purposes

We use personal data to respond to inquiries, prepare estimates for app analytics and financial audit applications, improve site performance (if analytics are allowed), and meet legal obligations.

Legal bases

Where the Personal Data Protection Act 2010 (Malaysia) applies, we process data based on your consent (forms and non-essential cookies), our legitimate interests in operating a professional practice, and legal obligations where relevant.

Retention

Inquiry records are kept for up to 24 months after the last meaningful contact unless a longer period is required for an active engagement, dispute, or law. Analytics data retained by providers follows their stated periods.

Sharing

We use hosting and email providers who process data on our instructions. We do not sell personal data. We may disclose information if required by Malaysian authorities or to protect legal rights.

International transfers

Some processors may store data outside Malaysia. Where transfers occur, we take steps appropriate under applicable law, such as contractual safeguards with providers.

Your rights

Subject to Malaysian law, you may request access to, correction of, or limitation on processing of your personal data, and you may withdraw consent for optional processing. Email hello@cloudcogni.digital with sufficient detail to locate your record. You may also contact the relevant Malaysian data protection authority.

Cookies

See our Cookies page for types, durations, and how to manage preferences.

Updates

We may revise this policy by posting changes on this page with an updated effective context. Material changes will be highlighted when practical.